Guide
Basement flooding? Prioritize safety, then drying.
Basements hold water against foundations and finished walls. Power risks and contaminated water are common — act carefully, then check your ZIP.
Do this now
- Do not step into water if outlets or appliances are submerged.
- Shut power from a dry location if you can reach the panel safely.
- Stop the source (burst pipe, failed sump, window well) if identifiable and safe.
- Photograph water height marks and wet finishes before major cleanup.
- Check your ZIP on DryCalm for next steps and a restoration line when available.
When to get help
Call for professional mitigation if you have standing water, wet drywall or carpet, sewage, a sagging ceiling, or any electrical risk. DryCalm is not 911 and does not give free quotes — when partner coverage exists for your ZIP, we show a number to call. Contractors are independent; DryCalm may be compensated for connections.
FAQs
Is basement water always ‘clean’?
No. Groundwater, sewer backup, and outdoor flood water are often contaminated. Treat unknown basement water as dirty until a pro classifies it.
Can I run a shop vac in a flooded basement?
Only if the water is known clean, the vac is rated for it, and you are on a dry, GFCI-protected circuit. Contaminated water and live electricity are a hard stop.
Finished basement vs unfinished — does it change the response?
Finished walls, carpet, and insulation hold moisture and often need more demolition and drying. Unfinished spaces still need extraction before mold sets in.
Does DryCalm give free quotes for flooding?
No. DryCalm is free guidance — not a quote marketplace. When partner coverage exists for your ZIP, we show a number to call an independent contractor. DryCalm may be compensated for connections.
Should I call before or after contacting insurance?
If unsafe, call 911 first. Otherwise stop the water if safe, photograph damage, then call your insurer and get a mitigation assessment. Order can vary by policy — document timing either way.