Guide
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An independent specialist answers. Say your ZIP and burst pipe — they confirm next steps and ETA.
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Frozen pipe? Protect the line before it bursts.
Ice expands and can split copper or plastic. Warm the pipe carefully, open a faucet, and prepare for a sudden release of water.
Do this now
- Open the faucet served by the frozen line so melting ice can flow.
- Warm the pipe with a hair dryer or warm towels — never an open flame.
- Know where the main shutoff is in case the pipe splits while thawing.
- If water starts spraying, shut the main and contain the wet area.
- Photograph damage and check your ZIP on DryCalm for drying help.
When to get help
Call for professional mitigation if you have standing water, wet drywall or carpet, sewage, a sagging ceiling, or any electrical risk. DryCalm is not 911 and does not give free quotes — when partner coverage exists for your ZIP, we show a number to call. Contractors are independent;
FAQs
Which pipes freeze first?
Uninsulated lines in crawlspaces, garages, exterior walls, and vacant rooms. Running a trickle of water during extreme cold can reduce freeze risk.
The pipe thawed — am I done?
Inspect for bulges, drips, and wet insulation. A hairline crack can leak for hours after thaw. If finishes got wet, drying still matters.
Is space heaters OK for thawing?
Use caution — keep heaters away from combustibles and never leave them unattended. Hair dryer or warm towels are safer for localized thawing.
What should I say when I call about a frozen or thawed pipe?
ZIP, which room or fixture is affected, whether the main is shut, and if water sprayed after thaw. Mention wet insulation or ceilings — drying may still be needed.
Does DryCalm give free quotes for burst pipe?
No. DryCalm is free guidance — not a quote marketplace. When partner coverage exists for your ZIP, we show a number to call an independent contractor.
Should I call before or after contacting insurance?
If unsafe, call 911 first. Otherwise stop the water if safe, photograph damage, then call your insurer and get a mitigation assessment. Order can vary by policy — document timing either way.
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Call now
Restoration help available
An independent specialist answers. Say your ZIP and burst pipe — they confirm next steps and ETA.
Not 911 · Verify license before hiring