Guide
Sump pump failed? Limit the water now.
When a sump stops during heavy rain, basements fill fast. Bypass what you can safely, then get ZIP-based help for extraction and drying.
Do this now
- Confirm power to the pump and check the breaker/GFCI.
- If the pit is overflowing, use a backup pump only if you can do so safely.
- Move valuables off the floor; keep people out of standing water near outlets.
- Photograph the pit, discharge line, and wet areas.
- Enter your ZIP on DryCalm after the immediate threat is controlled.
When to get help
Call for professional mitigation if you have standing water, wet drywall or carpet, sewage, a sagging ceiling, or any electrical risk. DryCalm is not 911 and does not give free quotes — when partner coverage exists for your ZIP, we show a number to call. Contractors are independent; DryCalm may be compensated for connections.
FAQs
Do I need a battery backup sump?
In flood-prone basements, a backup (battery or water-powered where allowed) is common risk reduction. Primary pump failure during outages is a frequent cause of loss.
The pump restarted — should I still call someone?
If carpet, drywall, or belongings got wet, yes — residual moisture drives mold. Also have the pump and check valve inspected so it does not fail again mid-storm.
What is a check valve and why does it matter?
It keeps discharge water from flowing back into the pit. A failed check valve can make the pump short-cycle and burn out during heavy rain.
Does DryCalm give free quotes for flooding?
No. DryCalm is free guidance — not a quote marketplace. When partner coverage exists for your ZIP, we show a number to call an independent contractor. DryCalm may be compensated for connections.
Should I call before or after contacting insurance?
If unsafe, call 911 first. Otherwise stop the water if safe, photograph damage, then call your insurer and get a mitigation assessment. Order can vary by policy — document timing either way.