Guide
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An independent specialist answers. Say your ZIP and water inside the home — they confirm next steps and ETA.
Not 911 · Verify license before hiring
Water category changes how you clean up.
Supply-line water, appliance discharge, and sewage are not the same risk. Category drives PPE, disposal, and whether DIY is even appropriate.
Do this now
- Identify the likely source: supply line, rain/groundwater, appliance, or sewage.
- If sewage or unknown outdoor flood water is involved, keep everyone out.
- Do not mix contaminated water into HVAC or shared shop vacs used for clean jobs.
- Document source and timing for insurance.
- Use DryCalm with your ZIP — choose the closest problem type for routing.
When to get help
Call for professional mitigation if you have standing water, wet drywall or carpet, sewage, a sagging ceiling, or any electrical risk. DryCalm is not 911 and does not give free quotes — when partner coverage exists for your ZIP, we show a number to call. Contractors are independent;
FAQs
What is Category 3 (black) water?
Water with sewage, flooding from rivers/streams, or other grossly contaminated sources. It needs professional remediation — not household cleaners alone.
Can clean water become dirty?
Yes. Clean supply water that sits, contacts contaminants, or soaks porous materials can be reclassified. Time and what it touched matter.
Gray water examples?
Dishwasher/washing-machine discharge and toilet bowl overflow without feces are often treated as gray — still not ‘drinkable clean’ for DIY standards.
What should I say when I call about water category?
Describe the source as clearly as you can (supply line, appliance, toilet, outdoor flood, sewage). The specialist classifies category and PPE — do not guess and DIY black water.
Does DryCalm give free quotes for water inside the home?
No. DryCalm is free guidance — not a quote marketplace. When partner coverage exists for your ZIP, we show a number to call an independent contractor.
Should I call before or after contacting insurance?
If unsafe, call 911 first. Otherwise stop the water if safe, photograph damage, then call your insurer and get a mitigation assessment. Order can vary by policy — document timing either way.
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Call now
Restoration help available
An independent specialist answers. Say your ZIP and water inside the home — they confirm next steps and ETA.
Not 911 · Verify license before hiring